Frequently asked questions

1. Visit the Alfonsinas website at www.alfonsinas.com or send an email to alfonsinasreservations@gmail.com to initiate the reservation process.

2. Fill out the online form, providing the requested information such as full name, contact information, desired dates of reservation, number of people, special preferences, etc. If you are sending an email, include this information in the message.

3. Wait for a response from the Alfonsinas reservations team. They will review your request and confirm availability for the selected dates.

4. If availability is confirmed, you will receive a response with the reservation details, including room type, rates, cancellation policies, and any additional requirements.

5. If you agree with the provided details, reply to the email to confirm the reservation. Make sure to carefully review all the information before confirming.

6. Follow the instructions provided by the reservations team to make the required deposit. This may include a bank transfer, cash deposit, or payment through PayPal.

7. Once you have made the deposit, you will receive a final confirmation of the reservation. This email will include all relevant details of your stay, such as confirmation of dates, check-in and check-out times, special instructions, etc.

8. Keep a copy of the reservation confirmation and the deposit receipt for your reference. Prepare for your stay at Alfonsinas.

We want to assure you that we value your time and are committed to responding to your request within a maximum of 24 hours. We appreciate your patience, and we assure you that we will do our best to provide a timely and accurate response.

We are located 16 km south of San Felipe and 57 km from Transpeninsular Highway 1. You can find our exact location on Google Maps: https://goo.gl/maps/YfNuiHVeMnu1zh75A

To check the weather and wind conditions in Bahía San Luis Gonzaga, we recommend visiting this website: www.windfinder.com/weatherforecast/bahia_san_luis_gonzaga. There you will find updated information about the local weather, including temperature, humidity, wind speed and direction, and other relevant data.

We are pleased to inform you that the road to our establishment is in excellent condition for travel. We want to mention that there is a small stretch of unpaved road, but any type of vehicle can travel it without any problems.

We are happy to inform you that at Alfonsinas Eco Hotel Boutique, we accept dogs in our facilities. However, please note that an additional fee will be applied to the room rate, as it requires specialized cleaning.

At Alfonsinas Eco Hotel Boutique, we are pleased to offer you several payment options to make your experience convenient and enjoyable. We accept bank transfers, credit and debit cards, cash payments, and PayPal.

We would like to remind you that the meal package is mandatory for all our guests during their stay at the hotel, without exception. This package has been carefully designed to offer you a unique and convenient culinary experience.

We would like to inform you that the cost of the meal package for children is also mandatory during their stay at the hotel. Below are the rates:

Children aged 1 to 5: no additional charge.

Children aged 6 to 11: the cost is 300 pesos.

Children aged 12 and above: adult rate applies.

We appreciate your understanding and cooperation regarding the cost of the meal package for the little ones. We are committed to providing a complete and satisfying experience for the whole family.

Our rooms have 24-hour air conditioning. However, as an eco-friendly hotel that utilizes solar energy, we ask for conscious usage. In some cases, availability may be affected by the weather. Thank you for your understanding and support of our sustainable vision.

• Kayak and paddleboard rentals

• Snorkeling equipment rentals

• Umbrella rentals

• Souvenir shop

Camping is not allowed on our premises under any circumstances. The only way to stay at Alfonsinas Eco Hotel Boutique is by booking a room through our official website: www.alfonsinas.com.

We want to remind you that at Alfonsinas Eco Hotel Boutique, we care about the environment and sustainability. As part of our efforts, all our facilities are powered by solar energy through solar panels. Our rooms do not have electrical connections to charge devices. However, we have designated common areas where you can responsibly charge your electronic devices.

We are pleased to inform you that Alfonsinas Eco Hotel Boutique offers internet service for our guests. However, we would like to highlight that our internet connection is satellite-based, which means we are subject to weather conditions in certain cases. Please note that there is an additional cost for internet access. If you wish to use this service, you can purchase it at the hotel reception. Our staff will be happy to provide you with more information about prices and available options.

We want to inform you that Alfonsinas Eco Hotel Boutique does not have a fishing boat or boat tour service. However, we can assist you in the reservation process for these services through external companies. Please note that these companies only provide the boat service, so you will need to bring your own equipment. We disclaim any responsibility and only provide assistance in the reservation. If you would like more information or help with the reservation, please contact our reception team.

The whale shark sighting season in Bahía de San Luis Gonzaga is usually more frequent during the spring and summer months, between May and September. However, the presence of whale sharks can vary due to natural factors.